Automate
AI Chatbots
A chatbot that answers from your actual documentation, admits when it does not know, and hands over to a person cleanly.
Everyone has been trapped by a bad chatbot — the kind that loops through a menu, misunderstands twice and offers no way to reach a human. That experience costs more goodwill than the support hours it saves, and it is why many businesses are wary of the whole category.
The difference is entirely in the build. A bot grounded in your real documentation, honest about its limits, and one click from a person is genuinely useful. One improvising from general knowledge with no exit route is a liability wearing your logo.
What's included
Grounded in your content
Answers drawn from your documentation, product pages and policies, with the source shown — not invented from a model's general knowledge.
Honest about its limits
Configured to say it does not know and offer a human, rather than producing a confident wrong answer. This single decision separates useful bots from damaging ones.
A clean handover to a person
One click to a human, with the conversation history carried across so the customer does not repeat themselves.
Qualifying, not just answering
For sales conversations, gathering what your team needs to respond properly and dropping it straight into your leads inbox.
Tested before it goes live
A test set of real questions with a measured pass rate, so you know how often it is right before customers find out for you.
Who this is for
- Businesses answering the same questions repeatedly from documentation that already exists
- Teams losing out-of-hours enquiries with nobody available to reply
- Companies whose support volume is growing faster than their headcount
Common questions
It can, which is why the architecture matters more than the model. Grounding answers in your own content, requiring citations, and returning "I do not know" rather than guessing all reduce it substantially. We also test for it before launch instead of finding out from a customer.
Yes, and we build it that way by default. A bot with no exit is the reason people distrust the category. Handover is one click, and out of hours it captures the enquiry properly rather than pretending to help.
It depends on conversation volume, and we will estimate it against your actual traffic before building. For most business sites it is a modest monthly figure, and we design the retrieval to keep it that way rather than sending every message to the most expensive model available.
Tell us what you need built.
A couple of sentences is enough to start. You get a real reply within four hours.